Terms of service

Welcome to Medisan (UEN: 53504282E), a company incorporated in Singapore ("we," "our," or "us"). By accessing or using our website at medisan.sg ("Service"), you agree to be bound by these Terms of Service ("Terms").


1. Agreement and E-Contract Formation

An electronic contract is formed between you and us when you place an order and we send a dispatch confirmation email. Acknowledgment of order receipt does not constitute acceptance of the order. We reserve the right to cancel or make adjustments to orders due to pricing errors or stock unavailability before dispatch.


2. Prices and Payment

All prices are stated in Singapore Dollars (SGD) and are subject to Goods and Services Tax (GST) where applicable and are subject to change without notice. Payment must be cleared through our designated secure payment processors before products are dispatched.


3. Delivery and Title Risk

Delivery will be made to the address specified in your order. Risk of damage to or loss of the goods passes to you at the time of delivery. Property and title of the goods pass to you only upon receipt of full payment.


4. Satisfactory Quality and Warranties

We warrant that all products delivered match their descriptions on our site and meet the benchmark of satisfactory quality under the Sale of Goods Act.

All defects and exchanges are handled directly by our team. Reach out to us with your order for assistance. Provide your proof of purchase (order number, receipt, or e-invoice) along with a clear description and photographic or video evidence of the defect.


5. Exclusions from Statutory Protection

Your statutory rights under Section 4 do not apply when a defect or issue arises from:


  • Fair wear and tear;
  • Misuse, abuse, neglect, improper storage, or failure to follow product instructions or care guidelines;
  • Unauthorised modifications, alterations, or repairs performed by you or any third party;
  • Accidental damage after delivery;
  • Defects specifically drawn to your attention before the contract of sale was made (such as clearly stated disclosed clearance); or
  • A simple change of mind, incorrect sizing/colour selection by you, or personal preference where the product is not faulty.


6. Limitation of Liability

To the maximum extent permitted by Singapore law, we shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the website or the purchase of any products. Our maximum liability to you for any claim shall not exceed the amount paid by you for the specific product in question.


5. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.


Contact Information 

If you have any questions about these Terms, please contact us at: 

 

  • Company Name: Medisan
  • UEN: 53504282E
  • Email: contact@medisan.sg

Effective Date: 11 November 2026