FAQ
Need answers to your shopping questions? We’ve got you covered! Check out our order status and returns framework for quick answers.
Orders
Can I change my order?
Yes, you can make amendments to your order. Please contact via WhatsApp or email us at contact@medisan.sg before we process your delivery, and we’ll do our best to accommodate your request. For changes made with shorter notice, we may not be able to amend your order.
What if I do not receive an order confirmation via email?
A confirmation email with your order details will be sent to you immediately after placing your order. If you do not receive the confirmation email within 10 minutes, please check your spam or junk mail folder, as it may have been automatically sorted there.
If you still do not see it, please contact us on email us at contact@medisan.sg
Delivery
Is there an additional fee for delivery?
Our flat rate is 3.90 SGD. We ship our parcels using Ninja Van, and the delivery time may vary depending on the courier provider. It usually takes 3 to 5 working days.
Free delivery available for orders above 140 SGD.
Can I change my delivery information?
you can request changes to your delivery information. Please contact via WhatsApp or email us at contact@medisan.sg before we process your delivery, and we’ll do our best to accommodate your request. For changes made with shorter notice, we may not be able to amend your delivery information.
Can I request for a specific delivery timing?
We strive to accommodate delivery preferences; however, we are unable to guarantee specific delivery times. This is due to factors such as driver availability, route planning, and the overall delivery schedule. Rest assured, we will do our best to deliver your order within the preferred timeframe whenever possible.
Can I collect my order in-store?
Unfortunately, we don’t allow in-store visits, but you can still make your purchases through Grab for immediate delivery.
However, please note that external changes may apply for Grab express pickup.
Want to collect at a Pick locker?
Find your nearest locker using Ninja Van Point Locator and copy-paste the official Locker ID and Postal Code into your shipping address.
For more information: https://www.ninjavan.co/en-sg/support/find-ninja-point
Returns & Refunds
What is your return policy?
We offer a complimentary 7-day change-of-mind return window from the date you receive your order. Items must be unused, in their original packaging, and in resalable condition.
Do I have to pay for return shipping?
No. Return shipping costs are completely covered by the store within our 7-day change-of-mind period.
How long does a refund take?
Once your return is received and inspected at our warehouse, we will notify you of the approval status. Approved refunds are processed immediately and typically credit back to your original payment method within 5 to 10 business days, depending on your bank.