Shipping policy

Shipping

Thank you for shopping with Medisan. This policy outlines our shipping process, costs, and post-purchase expectations.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You will receive a confirmation email with tracking as soon as your order ships.

Shipping Methods & Delivery Times

Delivery dates are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Standard shipping fee applies to all orders except those excluded during bulk orders or promotional offers.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please be aware that tracking information may take some time to update after you receive it.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to make changes or corrections.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

For any questions or requests, please email at contact@medisan.sg

Last updated: November, 2026